two things your probably know, but just in case. 1) You said, "You cannot import a roofer from another town." While that is technically true, you can most certainly import the labor from another town or state. 2) SMB players in this space do have CRMs but most of the valuable customer data is held captive on a sales rep's phone. B2B services in this space (cf., residential) are a little better at it, at least capturing opportunity data as part of the proposal process.
Great notes on both--for specialty skills/custom projects and in border regions (ie i grew up on PA/DE border) the labor market isn't town by town. On the second, that's exactly the dynamic worth zooming in on. The data lives on a sales rep's phone because the CRM wasn't built for how they work. It was built for enterprise AEs running structured pipelines. These are the types of gaps we're interested in backing.
Agree. Residential service providers have a gap. In the residential painting contractor space for example, point solutions like PaintScout are superb. I'm not affiliated with them, btw.
We're focused on industrial B2B service providers. In that space, while sales reps have a good deal of activity data on their phones vs. CRM, once a lead is converted to a deal, the opportunity data is decently clean, at least to the point where we can run our predictive analytics against it, and surface things like upsell, cross-sell, 2nd sale and win-backs.
great thesis, we'll make sure to translate this to founders in our briefings. the buyer-builder pattern is the part most need to hear
we believe this pattern will represent a fundamental and lasting shift in software over the next major cycle
Interesting read, thanks for sharing.
two things your probably know, but just in case. 1) You said, "You cannot import a roofer from another town." While that is technically true, you can most certainly import the labor from another town or state. 2) SMB players in this space do have CRMs but most of the valuable customer data is held captive on a sales rep's phone. B2B services in this space (cf., residential) are a little better at it, at least capturing opportunity data as part of the proposal process.
Great notes on both--for specialty skills/custom projects and in border regions (ie i grew up on PA/DE border) the labor market isn't town by town. On the second, that's exactly the dynamic worth zooming in on. The data lives on a sales rep's phone because the CRM wasn't built for how they work. It was built for enterprise AEs running structured pipelines. These are the types of gaps we're interested in backing.
Agree. Residential service providers have a gap. In the residential painting contractor space for example, point solutions like PaintScout are superb. I'm not affiliated with them, btw.
We're focused on industrial B2B service providers. In that space, while sales reps have a good deal of activity data on their phones vs. CRM, once a lead is converted to a deal, the opportunity data is decently clean, at least to the point where we can run our predictive analytics against it, and surface things like upsell, cross-sell, 2nd sale and win-backs.